Community Outreach Services, Inc.

A Center for Recovery

Providing Education, Outpatient Services,

Residential Treatment, Aftercare,

and Transitional Housing for the

Volusia and Flagler County, Florida area

     

 

Frequently Asked Questions

 

1.  How do I get into the residential treatment program?

 

Anyone who believes that they or someone they know may have a problem with their alcohol and/or drug use can call our toll free number 1-866-522-1195.  The process of admission begins with this call for help.  During this initial call our staff will collect information such as presenting problems and the events which led to the call.  If a substance abuse assessment has not been performed our staff will schedule this assessment to determine the appropriate level of your care and the specific treatment necessary for successful recovery.  Once all criteria for admission have been determined to be met by our admission coordinator, the next step is to schedule the admission for as soon as possible.

 

2.  Is treatment at CORS free?

Treatment is not free.  All persons receiving treatment at Community Outreach Services are required to make a contribution to the costs of their own care.  However, no one is refused treatment because of a verified inability to pay.  We offer subsidized treatment according to a sliding fee scale that is based on current federal poverty guidelines, income, and household/family size.  Co-payments for substance abuse treatment are required from persons whose gross family income is less than 150% of the federal poverty income guidelines in accordance with Section 409.9081, F.S.

3.  How can I pay for my treatment?

 

Community Outreach Services does not refuse treatment based on verified inability to pay.  Our Residential beds and our Outpatient Treatment services are partially funded by the Florida Department of Children and Families Substance Abuse and Mental Health Program Office.  Because all services we offer are based on a sliding fee scale, clients should provide documentation of household or family income at their assessment appointment or as soon as possible thereafter to determine qualification for a fee adjustment.  Payment is usually due in full upon admission unless prior arrangements have been made with our Finance Department.  Community Outreach Services accepts cash, check, VISA, Master Card and electronic bank transfer for services.

 

4.  Is there a waiting list for admission to your programs?

 

There is generally no waiting list for admission into one of Community Outreach Services Outpatient Programs and an individual can usually be admitted to the next available session.

 

Due to the demand for Residential Treatment in our area, there is generally a waiting period before admission to our 6 week entry level Intensive Residential Treatment Program.  As our waiting list changes frequently, we encourage you to contact us often to receive updates on your status.

 

5.  What type of clothing should I bring?

 

Dress for residential treatment should be comfortable and casual. Appropriate attire would be jeans, casual slacks, jogging suits, tee-shirts, sweatshirts, board shorts, walking shorts, and appropriate-length dresses and skirts.  Clothing should be modest, clean, and without inappropriate words, pictures, messages, signs, or symbols.  Inappropriate clothing is defined as tank tops, short-shorts, low cut shirts and bathing suits.  Shoes must be worn at all times.  The clothing you wear must be appropriate whenever you leave your room.  No slippers or bedclothes are to be worn outside your room.  No hats are to be worn in any of the buildings.  Staff has the authority to determine what is or is not appropriate.  Lightweight jackets and sweaters are recommended for the winter months.

 

6.  What items can I bring with me to treatment?

 

The following items are suggested to be brought by clients when admitted:

  •          Prescribed medication

  •          Picture identification/Social Security Card

  •          Calling card for phone use

  •          Clothing (See above)

  •          Bed Linen-Twin size sheets, pillows, and blankets.

  •          Bathroom towels and washcloths.

  •          Personal Hygiene products (non alcoholic)

  •          Envelopes, stamps, pens

  •          Alarm clock (without radio)

Items not allowed include but are not limited to candles, food, beverages, weapons of any kind, and violent or sexually explicit media of any kind.  All belongings brought on property are searched by our staff prior to their release to client.

 

7.  Do you have a family program?

 

We strongly encourage family and loved ones involvement during and after your treatment here. The family program consists of weekly family group sessions that meet in the evening on Thursday from 6:00 to 7:30.  The groups provide a supportive and educational place for your loved ones to discuss their thoughts and feelings about your addiction and addictive behavior and the impact on their lives, learn about more successful strategies for themselves and you, and obtain needed and valuable support. It is expected that anyone close to you attend these classes while you are in treatment.

 

8.  What is the average length of stay?

 

The program is designed to be most effective when our clients participate in and complete our 6 week Level II Intensive Residential Treatment and then transition into our 16 week Level III My House Program.  In addition clients are offered residence in one of our 2 Transitional Houses upon completion of the My House program where it is suggested they live for at least 3 months.

 

Research suggests that increased length of stay in substance abuse treatment is associated with improved post discharge outcomes.  Favorable outcomes measured in these studies after exposure to substance abuse treatment included abstinence from drugs, gains in employment, and decreases in criminal behaviors. In addition, clients with shorter stays are at increased risk of poor outcomes, such as readmission to treatment.

 

Community Outreach Services Locations

 

DeLand Office Deltona Office

245 South Amelia Avenue

DeLand, Florida 32724

386-736-0420

Fax: 386-738-4838

Toll Free: 866-522-1195

View location on Mapquest

610-D Deltona Boulevard

Deltona, Florida 32725

386-574-6669

Fax: 386-574-3107

 

View location on Mapquest

 

English and Spanish are spoken at the DeLand and Deltona offices.

 

Community Outreach Services, Inc.,

is sponsored by:

The Florida Department of Children and Families,

the North East Florida Addictions Network

and the United Way of Volusia and Flagler Counties.

We have also received funding from Volusia County,

the Cities of DeLand and Deltona, United States Probation & Parole,

the compassionate generosity of our neighbors and organizations

including the DeLand Breakfast Rotary and the Junior Service League of DeLand.

 

      

© Copyright 2009 Community Outreach Services, Inc.